Repair Service: Hearing care professionals get hearing devices back up and running quickly
Hearing aid specialists not only advise and support you until you get used to your hearing aids; they also handle repairs if the devices malfunction.
Technology that is worn very close to the body—or even inside it, like hearing aids—is naturally subject to a certain amount of wear and tear. Even if you cleanyour hearing aid carefully and maintain it thoroughly, sweat, earwax, dust, or other contaminants can contribute to malfunctions over time. “If everything suddenly sounds distorted, gets quieter, or the hearing aids stop working altogether, these are unmistakable signs of damage that a hearing care professionalshould examine,” explains Gabriele Gromke, a master hearing care professional. “But most users notice right away when something is wrong with their hearing aids and bring them to us.”
Experts in Repairs and Customer Service
It’s important to address the issue right away so the hearing aids can get back to working quickly. The rule of thumb is: It’s better to let a professional handle it than to try to show off your technical skills yourself. After all, depending on the cause and extent of the necessary repair, even specialists at hearing aid stores sometimes steer clear of modern digital technology. “All mechanical components of a hearing aid, such as filters and tubes, can usually be replaced or repaired by a hearing care professional without any problems. But for major repairs involving key components like the microphone or speaker, we send the devices back to the manufacturers, who will repair or replace them,” says Gabriele Gromke. Technically savvy users sometimes even replace the hearing aid batteries themselves.
Many hearing aid specialistsoffer minor repairs as a free service under warranty. Master hearing aid specialist Gabriele Gromke therefore views this customer interaction as an important tool for building customer loyalty. “We offer our customers a comprehensive, worry-free service—including consultation, maintenance, and repairs—not only for their hearing aids but also for all related accessories,” explains the business owner.
How are hearing aids fitted? Learn more about this highly personalized process here. If you're looking for a hearing care professional near you, simply use our hearing care professional search tool.
